The Direct Debit guarantee rules

• This guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or interval of your Direct Debit, the Magistrates’ Association will notify you 3 working days in advance of your account being debited or as otherwise agreed.  If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit, by the Magistrates’ Association or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank and building society – if you receive a refund you are not entitled to, you must pay it back when the Magistrates’ Association asks you too.
• You can cancel a Direct Debit at any time by simply contacting your bank and building society.  Written confirmation may be required.  Please also notify us.